Customer Service

Customer Service?

If you are looking for information on the status of your order, please Order Lookup / Order Status before contacting us for immediate answers or check out FAQ

• After you placed an order it might take 3-4 days to ship your order. 
• We use USPS as our main carrier.
• US transit time can take up to 3-5 days
• International transit time can take up to 14-20 days
• "Not Fulfilled" means we have received your order, and we are packing your order.
• Few helpful tips for smooth delivery

If you work during the day, we recommend you choose your workplace as the shipping destination. 

• Tape a note to your door or communicate with your postal carrier personally instructing them that it's okay to leave packages at your door.
• If you miss a package, your carrier will leave you a notification.
• You will have the opportunity to contact the post office and schedule a second delivery or you have the option of picking the package up yourself.
• For questions & concerns about your order, please send email to OrderInfo@MateFit.me with your order